Frequently Asked Questions.


 

“If you are going to invest in something for your wedding, engagement and vacations make in your photography because what you come home with”

Q:Which are the most popular questions for Elvis Aceff Photographer?

Do you edit? Yes.

What do you edit? Just color corrections.  

Do you retouch/photoshop bodies or skins? I do not. Please don’t book me if you are looking photoshop in your pictures.

If rain in my wedding day /photo session can you make us that look dry? I really apologize, but I just take pictures. The rain is not my hands. Rain or water drops I cannot remove from your clothes. Is long time retouching. I do not Photoshop. 

Do you deliver RAW files? No.it has my copyrights. I don’t offer this service. In my package you get jpeg files. Also Raw files are many gigabytes to send online delivering.

Do you remove sweat marks or rain drops on clothing? No, that is retouching in photoshop.

Do you remove objects? No, that is photoshop. I do not use that program.

Can I pay you the balance with PayPal? Yes, you can just add the 6% of fees that PayPal charges me. Just remember in Mexico doesn’t exist Venmo, Zelle or CashApp.

For proposal. Do you have any ideas on how to best arrange flowers, candles, champagne or sometime like this? Do you reserve hotels/ restaurants? Do you know the fees of some hotels?

-I know that some photographers offer this kind of service, but I am only concentrating on photography.


 

Q: What’s your Venmo?

– In Mexico doesn’t work Venmo or Zelle. I have tried with many apps but here work PayPal and Wise. Also you can with Western Union, Money Gram and banks wire.

Q: Do you coordinate my wedding? Do you arrange my setup for my proposal? Do you offer transportation services?

– Thanks for considering my services for those, but I just do photography.

Q: Can you go to my hotel/Airbnb to pick up me?  

-On past I did but now I can’t pick up tourists according to Mexican Transportation laws, I can’t move tourists in a private car. When I am offering photography services.

– Thanks for considering my services for those, but I just do photography.

Q: If  we cancel the wedding/Session, will we receive our deposit back?

 -Unfortunately NO. Retainers are use to reserve your date. Once I’ve reserved your date I do not accept new clients for your date. Refund deposit is possible when I cannot be present for your event. I don’t refund if you do not come. 

CLIENT CANCELLATIONS/POSTPONEMENTS FOR COVID 19

Our studio will be honoring our client’s wishes to change/postpone dates without penalty. COVID-19 is not anyone’s fault, and as such, we will be allowing clients to move their date. All future dates are subject to availability, and weekdays are encouraged. There are no refunds, but there are also no penalties. Hopefully knowing what other studios are doing will help in your own response to this crisis.

Q: Do you use photoshop? Can you make look thinner?

-In my pictures people appear as they really are. I do not use Photoshop. I edit and develop my pictures with lightroom is dedicated program for photographers. I am wedding documentary and environment portrait photographer my vision is based in the real life, on wide angles, on the real moments of your wedding and special dates, in your expressions.

I DO NOT RETOUCH. Photoshop is not even on my  computer. I do not remove objects. I do not work in beauty or filters head. My photography is based in moments and environment.

Q: How to book you for my wedding?

I ask 25% retainer deposit for weddings. Balance cash at the wedding day. Payment with PayPal have 6% of fees and commissions.

For photo session I only ask $ 105USD retainer deposit.

Q: Do you do family sessions/individual portraits? Yes.

Q: What do you recommend before to book you? Please look my portfolio, my style. I am more environmental with journalistic vision than the classic portraits. 

Q: Do you delivery RAW(unedited photos) files ? No. Because is a lot of information in one single file. I only deliver jpeg files.

Q: How many pictures will I get for my wedding?

-I take a lot of pictures in every wedding around 5000 or 7000. I give you all the best. I don’t give you blurry ones, some out of focus and repeated.  You will get In 8 hours wedding coverage depending about the moments and everything that happen usually
400-600 hi-res edited pictures. The number can vary depending on how many guests, portraits with friends and parents, there are, and other factors like the lighting.

Q: How many pictures per hour in photo sessions?

-You get around 60-90 hi resolution photos with digital enhancements.

Q: Do you edit all the pictures that I get? How many pictures did you work on?

-Color corrections in all photos that you get, special enhancements, I movements on shadows, contrast and sometimes I saturate or desaturates. I don’t want that my pictures look over edited.

Q: Do you offer video service?

– Yes, I am working with some very talent wedding filmmakers.

Q: What is your favorite food on the Riviera Maya?

-Ceviche and tacos al pastor.

Q: What do you do in weddings?  What do you photograph in my wedding?

-I prefer try to be as invisible to the couple and guests to capture the real moments. I include, wedding details, getting ready bride and groom, bride studio(bridal session), ceremony, new marriage session (the formal session) group family, cut cake and reception, and a good moments along the wedding day. Please ignore me at the wedding day.

Q: What do you shoot?

-The best moments of your life. I do Portraits, weddings, elopements, engagements, beach trash the dress, symbolic ceremonies, family session, pregnancy portraits. But if you have a special idea just send me a email.

Q: How do I reserve you for my date?

-All dates are reserved once I receive your deposit.  By PayPaL (6% commissions), Wise Bank transfers, wires, MoneyGram and cash. Venmo and Zelle don’t work with any Mexican bank yet.

Q: Which is the process to book you?

I will send you payment instructions for you to make your deposit of the 25% of your wedding package and your wedding photography package will be booked.

Q: When I get my weddings photos? What do you deliver?

-Just after 2 or 8 weeks depending of your weeding package. For example if your wedding is a mayan ceremony of two-three hours event, your pictures will be ready en  two weeks, but if your wedding is 12 hours photography services. your pictures will be ready in 8 weeks. You get a gallery online for pictures in a hi resolution  to download your photos.

Q: How many pictures do you take per hour?

-I take a thousand, i click every second but i eliminate duplicate images, test shots, missed focused shots, shots with bad expressions and other images that may dilute the overall product delivery.  You get my selection, about 80-120 pictures per hour in weddings, in photo session it depends of you package.

Q: Do you edit? I want to look younger and fit, can you do it?

I always try that the pictures look great. I edit color, contrast,  saturation.

Q: Why don’t edit the faces of the bride and groom?

-I prefer to catch real moments uniques moments that tell us the story of the wedding day. Than pictures over worked with photoshop. On my style you see the pictures as you see on the camera screen i only fix color tones to look better. For me are more important the expression  bride and groom, the real happiness of them that pictures edited fashion style.  

Q: Where is Elvis Aceff Studio? Do you do studio photo session?

-I work in location, resorts, on the beautiful Mexican beaches or where your wedding is happens. So i able to travel where couples  in love need my photography vision.

Q: Where are you based?

-Riviera Maya, Playa del Carmen, Cancún, Tulum, Isla Mujeres and Cozumel. 

Q: Can you take photos in any Resort in the Cancun and Playa del Carmen area? Riviera Maya Brides.

Yes! But some resorts have specifc policies that limit the access of external photographers for weddings, you have to ask to their premises. If this is your case, you should contact your wedding coordinator or concierge at the resort or hotel for a one-wedding authorization which could be arranged through payment of a day pass or an outside vendor fee. There is often a cost associated with this, typically anywhere $100-$1000. Some beach resort say that the only way to get in is paying one night. Some hotels have not problema to get in but PLEASE Check in your resort or wedding planner about external photographer. Hotels and cabañas in Tulum they are very friendly and there is not problem to get in. If you have any doubt about specific resort email me at elvis@elvisaceffphotographer.com

Q: What equipment do you use?

-All Canon, two full frames mirrorless profesional cameras  Canon EOS R5 and R6. My favorites lenses 35mm f 1.4 and 85mm f 1.2 DS, sometimes 20mm and 50mm. Two flashes speedlights Canon. For my digital workflow process I use Mac Computers. I postproduce (edit) with Lightroom a program of Adobe Photoshop and huge passion inside of me.

Q: How do I set up an appointment to meet you in person?

Yes of course is much better if you see me before the big day. Contact me by email, Facebook  or directly to my cell phone +52 9841402365

Q: Do you whatsapp?

+52 9841402365

HERE ARE THE MOST USEFUL QUESTION THAT ARE COPIED FROM THE WEB:

1-How long have you been in business? 21 years in 2023
2-How many weddings/elopements have you shot? More than 500s. Be sure if you hire me you get a photographer with experience.  Have you done many that were similar to mine in size and style? Its depends of the  of your wedding
3-How would you describe your photography style? I personally love both photojournalistic and environment portraits. Journalistic, based in good moments. always looking the creative angle. 
4-How +would you describe your working style? Dynamic, but i have to quiet to be to like hunter only to catch unique moments.
5-What do you think distinguishes your work from that of other photographers. My personal point of view. I am passionate to get cool photos. 
6-Are you shooting in digital or film format or both? Digital
7-Do you shoot in color and black & white? Infrared? Color and b/w. Never infrared
8-I have a Pinterest board full of shots that I really like would you use that as guide or do you prefer to freestyle? You can give some examples, but and the wedding i will do the same but with my vision
9-What information do you need from me before the wedding day? Better if you give a time schedule of your wedding day.
10- Do you have backup equipment? What about a backup plan if you (or my scheduled photographer) are unable to shoot my wedding for some reason? Yes I always bring another camera and lenses.
What about a backup … another photographer with my same style of photography and same price will provide my service.

11. Do you mind work in gay weddings? No at all. I work for people in love. For the pleasure to catch unique moments. 

12-If my wedding site is out of your area, do you charge a travel fee and what does that cover? Travel fees may apply.
13-Are you photographing other events on the same day as mine? No never. One per day.
14-How will you be dressed?I love to wear black. when the hot Caribbean weather allows me. Sometimes I wear bermudas for photo sessions.  I love Hawaiian shirts!
15-Is it okay if other people take photos while you’re taking photos? No problem.
16-Have you ever worked at my wedding site before? If not, do you plan to check it out in advance? in case that is my first time at your resort. i will arrive one hour early to check up as your wedding photographer and i will do some scouting around.
17-What time will you arrive at the site and for how long will you shoot? half hour early. the time is the package that you decide
18-Can I customize a package based on my needs? Yes of course
19-What type of album designs do you offer? Do you provide any assistance in creating an album? Yes I do. You can order  albums and prints on your gallery online. My clients get all the pictures as digital files on gallery online with unlimited downloads.
20-Do you provide retouching, color adjustment or other corrective services? I move color adjustments, I do digital enhancements but i don’t retouch skins.
21-How long after the wedding will I get the proofs? I deliver all your wedding photos very fast. 
23-How long after I order my photos/album will I get them? depends of your wedding package
24-Will you give me the negatives or the digital images, and is there a fee for that? You will get all the digitally. I don’t deliver Raws under any circunstances.
25- When will I receive a written contract? when you pay the deposit
26-What is your refund/cancellation policy? Deposits are use to reserve your date. Once I’ve reserved your date i do not accept new clients for your date. So i don’t give back money of deposit. But we change the date if i am free. It has no cost. You can postpone your wedding and photo session. 

If you have any question for me please send an email to elvis@elvisaceffphotographer.com  

Regards

Elvis Aceff Photographer

 

En Español

 

Preguntas frecuentes a Elvis Aceff fotógrafo de bodas en Cancún, Playa del Carmen, Riviera Maya y Tulum. Tambien en donde las parejas enamoradas les interesa la buena fotografía de bodas.

P: Haces sesiones de familia?

-Si muchas y me encantan.

Esta pregunta ultimamente me la hacen acabando la boda o sesion. Elvis quitame las arrugas y los brazos gordos. Puedes? No edito con photoshop. Mis fotos las edito en que parezcan film con la apariencia moderna de la fotografía digital.

P: Editas la piel? Usa photoshop?

No, yo edito con lightroom. Un programa para fotógrafos, no edito pieles mi fotografía es natural.

P: ¿Ofrece servicio de video?

– No, soy fotógrafo, me apasiona estar en tu boda capturando los mejores momentos. Me siento inspirado por la fotografía. Me concentro para tomar fotos creativas de sus recuerdos. También uso a la vez dos cámaras, así que no puedo manejar una cámara de vídeo. Pero te puedo recomendar a unos muy buenos videografos, ademas si me pides mi lista de paquetes y precio ahi te incluyo los paquetes de video y precios de los videografos con los quien trabajo y me hago responsable de su trabajo final.

 

P: ¿Qué hace en las bodas? 

-Prefiero Tratar de ser lo más invisible a la pareja y los invitados para capturar los momentos reales. Incluyo, detalles de la boda, preparándose novia y el novio, estudio de novia (sesión nupcial), ceremonia, la sesión de los recién casados, de la familia, grupo, pastel y recepción donde le tomo fotos a cortar el pastel, tirar el ramo, y los recién casados con los invitados divirtiéndose en la fiesta o recepción y los buenos momentos a lo largo del día de la boda.

P: ¿En que trabaja, que haces?

-Retratos, Bodas,  sesiones de compromisos, Trash the dress en la playa, ceremonias simbólicas, sesión familiar, retratos de maternidad y bautizos. Pero si usted tiene una idea especial me puedes enviar un email para que me platiques tus ideas elvis@elvisaceffphotographer.com  o un inbox a mi fan page https://www.facebook.com/ElvisgaceffPhotographer

P: ¿Cómo contratarlo?

– 25% de deposito para bodas, en sesiones dependiendo del paquete. En algunos paquetes personalizados pido el 100% para reservar. En sesiones depende del paquete.

P: ¿Cuál es el proceso de reserva usted para bodas?

-Déjame saber si quieres mi servicios para que prepare su contrato para luego enviarlo para su revisión y aprobación. Te lo envio a tu email firmado. También te anexo los números de cuenta bancarias o interbancarias para el deposito y estoy completamente reservado para tu fecha.

P: Cuando esta mi paquete de boda?

 -Dependiendo de su paquete de contratado. Pero el máximo es 8 semanas, en bodas de 4 horas al mes. En Sesiones a la semana. Cuando el paquete incluye photobook o impresiones se puede tardar dos semana mas, dependiendo de la disponibilidad del laboratorio fotográfico. 

P: ¿Cuántas fotos toma usted por hora?

Parezco loco estoy toma y toma fotos, pero  elimino imágenes duplicadas, imágenes de prueba, desenfocadas,  con malas expresiones y otras imágenes que pueden diluir la entrega total del producto. Usted consigue mi selección, a unos 30 a 50 imágenes por hora en las bodas, en sesión de fotos que depende de usted paquete.

P: ¿Editas? Puedes hacerme lucir piel de bebe y delgada?

Sí, por supuesto, yo siempre trato de que las fotos se ven muy bien. Edito color, contraste, saturación y puedo solucionar algunos problemas de la piel, pero sólo en fotos muy de cerca. No adelgazo personas, ni edito pieles. Mi fotografía es periodística trato de ser lo mas real posible.

P: ¿Puede accesar libremente a cualquier hotel de la Riviera Maya o Cancun?

-En la mayoría si, pero algunos hoteles trabajan con compañías de fotografía donde ofrecen servicios para bodas y sesiones, estos hoteles obligan a los novios o familias a contratar a la compañía que ofrece el servicio dentro del hotel, al menos que los interesados hablen antes con el concierge o coordinadoras de bodas, avisándoles que voy. En algunos casos puede entrar libremente en otros me tengo que registrar en la recepción.  Pero algunos trabajan con grandes compañías como Adventures Photos, Caribe Photo, Smile Market, Arrecife Studio, Kodak y Fuji entre otras compañías  de los hoteles, RIU, Palace, Karisma, Barcelo,Royal, Hard Rock, Dreams Resorts, entre otros. Exigen que los novios o familias contraten a sus propios fotógrafos los cuales NO son profesionales sino, personas que hablan muchos idiomas y solo toman las fotos sin ser profesionales. Los mismo fotógrafos que usan animales como iguanas, monos y loros para tomar una foto con los niños y cuando hay boda la empresa los manda. La única forma de entrar es que los interesados le comuniquen a la recepción. Donde la mayoría de las veces me tiene que pagar el Day Pass o pagar una cuota llamada vendor fee. Es de los novios y familia si quieren fotos tomadas por NO profesionales o pagar para que accese al hotel o resort. En los hoteles de Tulum no hay ninguna clase de problema para que accese. Por favor investiga en tu hotel o mandame un email o llamame al celular 9841402354 para que te busca la manera y solución de que pueda entrar a tu hotel.

P: ¿Dónde está Elvis Aceff Studio? ¿Haces sesión de estudio fotográfico?

-Yo trabajo en la ubicación, en las hermosas playas de México, en el hermoso color verde del sureste mexicano o donde requieran mi fotografía ahi voy.

P: ¿ Cuál es tu area de trabajo ?

-Riviera Maya, Playa del Carmen, Cancún, Tulum, Isla Mujeres y Cozumel.  

P: ¿Te puedo mandar whatsapp?

– Si claro, cuando gustes al 9841402365

P: Si cancelamos la boda o sesión, vamos a recibir nuestro depósito?

  -Por desgracia no. Los depósitos son uso para reservar su fecha. Una vez que me he reservado la fecha no acepto nuevos clientes para su fecha. Al menos que selecciones otra fecha y si estoy libre con gusto soy tu fotógrafo. 

P: ¿Qué equipo se utiliza?

-Dos cámaras  profesionales con el sensor del tamaño del film, cuatro lentes de 24mm y 35mm Sigma, 50mm y 85mm Canon, Dos  flashes Canon. Para mi proceso de flujo de trabajo digital que utilizo ordenadores Mac. Edito con Lightroom un software de Adobe Photoshop y una enorme pasión dentro de mí.

P: ¿Se puede una cita antes de la boda?

Sí, claro, es mucho mejor si me ves antes del gran día. Póngase en contacto conmigo por correo electrónico, Facebook, o directamente a mi celular 9841402365

Si usted tiene alguna pregunta para mí por favor envíe un correo electrónico a  elvis@elvisaceffphotographer.com o llamame directamente al celular 9841402365.

Saludos cordiales. 

Elvis Aceff fotógrafo.



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Hope to hear from you.

Elvis Aceff. Serving Playa del Carmen, Cancun and Tulum.

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